Citizen is exploring an important and understudied facet of election disinformation: who are the right messengers to build trust in our election system?
Trust in the messenger plays a critical role in how one perceives a message. One finding from Citizen’s recent research on the conflict in Ukraine emphasizes this point.
When presented with messaging by U.S. political figures, a majority of Republicans and Democrats supported anonymized statements by both Sens. Bernie Sanders and Mitt Romney. In fact, on a scale of 1–10, 46% of Republicans rated Bernie Sanders’ anti-Russia statement a 10/10. However, we can assume they would have been far less approving had they known Sanders was the messenger.
Peerness: When someone like us delivers a message, we are more likely to be open to it because we subconsciously believe that person has similar preferences to our own. Peerness may be based on similarity in age, gender, race, where one grew up and went to school, and other identities that matter to them personally.
Perceived Authority: Humans are a hierarchical species, and we tend to trust those in authority positions. Our parents or guardians are the first examples at a young age.
Authoritative peers are best positioned of all to influence a target audience. In fact, we know that local doctors and religious leaders became best-positioned to reach vaccine-resistant communities in the effort to increase Covid immunization rates when other national public health figures became untrusted.
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Messages promoting COVID vaccines alone failed to change behavior; however, local experts such as physicians on the ground effectively normalized the vaccine among the hesitant.
In addition to “peerness” and “authoritativeness,” ideal messengers are usually perceived as both likable and powerful, but without being threatening. What are types of messengers perceived as likable, powerful, and unthreatening?
To mitigate election disinformation, we study those who are already captured by it but open to persuasion. Then, we find trusted, authoritative peers they will listen to.
Citizen will soon release survey insights from a broad-based study that understands which identity-based and role-based attributes various Americans connect to likability, power, and threat. We’ll use these findings to inform randomized controlled trials that will evaluate the impact of election disinformation interventions when delivered by different types of messengers.
As our growing partner network “sells” more Americans on democracy and civic engagement, it’s critical they use not only effective messaging but also messengers.
If you have any questions about this work, don’t hesitate to reach out.
Reversing toxic polarization is key to preserving democracy.